Privacy Policy

Last Updated: 12/14/2025
Business Name: The Sandbox for Kids

1. Overview

The Sandbox for Kids (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of parents, guardians, members, and guests who interact with our business.

This Privacy Policy explains how information is collected, used, stored, and shared when you:

• Book a party or event

• Attend open play

• Enroll in or manage a membership

• Submit a form through our website or booking funnels

• Receive email or SMS communications

• Make payments through Square

By using our services or submitting your information, you consent to this Privacy Policy.

2. Information We Collect

A. Parent / Guardian Information

• Full name

• Email address

• Phone number

• Billing address

• Communication preferences

B. Child-Related Information

• Child’s first name

• Child’s age or age range

We collect child-related information only as provided by a parent or legal guardian and only for scheduling, safety, capacity, and service purposes.

C. Booking & Membership Information

• Party bookings and attendance records

• Membership status and history

• Billing cycles, renewals, pauses, and cancellations

• Add-ons (extra children, overtime, upgrades)

• Check-in and attendance logs

D. Payment & Transaction Information

• Transaction IDs

• Payment dates and amounts

• Last four digits of payment method (as provided by Square)

We do not store full credit card numbers. All payments are processed securely by Square.

E. Technical & Usage Data

• IP address

• Device and browser type

• Funnel activity and page interactions

• Cookies and tracking technologies

3. How We Use Your Information

Your information is used to:

• Process bookings, memberships, and payments

• Send confirmations, reminders, receipts, and updates

• Manage membership billing, renewals, pauses, and cancellations

• Enforce party rules, overtime charges, and additional child fees

• Document attendance and service delivery

• Communicate service-related notices and policy updates

• Send marketing messages (with opt-out options)

• Prevent fraud and respond to disputes or chargebacks

• Comply with accounting, tax, and legal requirements

We do not sell or rent your personal information.

4. Membership-Specific Privacy & Billing Notice

If you enroll in a membership at The Sandbox for Kids:

• Memberships are tied to the child(ren) listed on the account, not transferable outside the household

• Billing occurs automatically according to the selected billing cycle

• Attendance, usage, and check-ins may be logged to validate service delivery

• Payment records, invoices, and communication logs are retained for dispute resolution and compliance

• Pauses, cancellations, or changes must follow the published Membership Terms

Membership activity and payment records may be used as evidence in the event of:

• Billing inquiries

• Failed payments

• Subscription disputes

• Chargebacks

5. Payments & Square Processing (Dispute-Optimized)

All payments are processed through Square, a PCI-compliant payment processor.

By submitting payment information, you authorize The Sandbox for Kids to:

• Charge your selected payment method

• Store transaction records

• Apply additional charges when agreed to (such as overtime or extra children)

For dispute and fraud-prevention purposes, we may retain:

• Booking confirmations

• Signed acknowledgments or policy acceptances

• Check-in records

• Communication logs (email and SMS)

• Payment receipts and timestamps

Square’s handling of your data is governed by their own privacy and security policies.

6. Email & SMS Communications

By providing your email address or phone number, you consent to receive:

• Booking confirmations and reminders

• Payment and billing notices

• Membership notifications

• Policy updates and service announcements

• Promotional messages (optional)

Message frequency varies.
Message & data rates may apply.

You may opt out of marketing messages at any time by:

• Replying STOP to SMS

• Clicking unsubscribe in emails

Transactional and service-related messages may still be sent as required to fulfill your booking or membership.

7. Children’s Privacy

The Sandbox for Kids does not knowingly collect personal information directly from children under 13.

All child-related information is:

• Provided by a parent or legal guardian

• Used solely for operational, safety, and service purposes

• Never sold or shared for marketing purposes

8. Cookies & Tracking Technologies

We use cookies and tracking tools to:

• Improve website and funnel performance

• Understand booking behavior

• Support marketing and remarketing efforts

You may disable cookies through your browser settings, though some features may not function properly.

9. Data Retention & Security

We retain personal and transaction data only as long as necessary to:

• Provide services

• Maintain accurate business records

• Resolve disputes

• Meet legal and financial obligations

We implement reasonable administrative, technical, and physical safeguards to protect your information.

10. Information Sharing

Information may be shared only with:

• Square (payment processing)

• GoHighLevel (CRM, booking, and communications)

• Email and SMS delivery providers

• Legal or regulatory authorities if required

All third-party providers are required to maintain appropriate data protection standards.

11. Your Rights

You may request to:

• Access your personal information

• Correct or update your information

• Request deletion (subject to legal and financial record-keeping requirements)

Requests may be submitted using the contact information below.

12. Policy Updates

We may update this Privacy Policy at any time.
Changes will be posted with an updated effective date.

Continued use of our services constitutes acceptance of the revised policy.

13. Contact Information

The Sandbox for Kids
Email: [email protected]
Website: https://thesandboxforkids.com